By HM Government

This document contains data on the performance against service standards in relation to:

  • performance against service standards in relation to replies to MP letters
  • outstanding out of service standard MP letters
  • performance against service standard for customer complaints, MPs emails and MP further action cases
  • UKVI applicant satisfaction survey results

British Home Office: https://www.gov.uk/government/publications/customer-service-operations-data-november-2015